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The Independent Automotive Aftermarket Federation

Three opportunities on offer from Dal Corso Group

Date: Friday 13 May 2022

1. Webinar
Leadership Skills: 3 Steps to Navigate Difficult and Courageous Conversations

IAAF member Roberto Dal Corso shares how to develop conversation skills that keep communication open, balanced, and learning-focused when dealing with important issues and difficult challenges.

Date: June 16, 2022


2. News
Leadership Skills - getting to the sweet spot of effective conversation

As the aftermarket grows more complex and unpredictable, the ability to work together effectively while under pressure is a pivotal competency. The more challenging the situation, the greater the need to communicate clearly and effectively.

But according to Harvard Business Review, 57% of employees report not being given clear directions, and 69% of managers are not comfortable communicating with employees.
And according to Gallup, 74% of people feel they are missing out on receiving important information at work.

Most communication weaknesses and failures in our organizations and teams can be linked to individuals lacking the skills to engage in open dialogue about difficult subjects.

So how do we build our conversational capacity and that of our teams and organizations?

The process involves three areas of practice:

  • Awareness - First, we must increase our personal and situational awareness so we’re able to recognize the powerful defensive emotional reactions that so easily throw us and others off balance. This heightened awareness allows us to respond to challenging situations and conversations in a more intentional and disciplined way.
  • Mindset - Second, we must cultivate a mindset that allows us to stay focused and grounded in tough circumstances that would distract and disorient people or teams that have less discipline.
  • Skillset - Third, we must make the mindset active by learning two skills that build candor and two skills that build curiosity.

The balanced use of these three skills holds us in the sweet spot even when we’re dealing with tough, divisive, high-pressure issues and situations. In situations where our tendency is to water down, shrink away, cover up, or feign agreement, the candour skills allow us to remain open and engaged. In situations where our tendency is to argue, push our agenda, stop listening, or dismiss the views of others, the competent use of curiosity skills helps us remain learning-focused.

Conversational capacity is a game-changing competency that improves the performance of individuals, teams, and entire organizations.

Visit here to learn more. 

3. Training
NEW: Commuication Skills Course

Conversational Capacity Live In-Person Course

Conversational Capacity is a Live In-Person course facilitated by IAAF member Roberto Dal Corso, that teaches how to engage in constructive, learning-focused dialogue when challenging topics or conflicts arise.

As IAAF member you get a special 20% discount - use the following promo code when enrolling for the course - IAAF_CC_12072022