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The Independent Automotive Aftermarket Federation

Thinkcar’s unique collaborative remote diagnostics changes the game

Date: Thursday 30 May 2024

Diagnostics has been taken to the next level via Thinkcar’s pioneering new remote offering, through which an ecosystem of Thinkcar workshops support each other with access to vehicle manufacturer level diagnostics, including live guidance.

All garages in the Thinkcar network share their diagnostic knowledge. Workshops looking for support can send queries to all the other businesses in the network or to a specific garage. Thinkcar's remote diagnostic solution extends across many of its devices, including the Thinkcar Max, Thinkcar X10S, Thinkcar X5, and the recently added Euro Master X.

“With Thinkcar’s remote programming services, no vehicle repair is beyond the capabilities of an independent garage,” said Alex Gillbanks, Managing Director of Impact Diagnostics, the supplier behind Thinkcar UK. “Our aim is to empower technicians to profitably service the needs of today’s car parc.”

To access technical support, technicians just tap 'remote diagnosis' on their device. Text, images and diagnostic reports can be exchanged throughout. With the Thinktool X10S and X5, video and voice guidance can be offered as well.

“The Thinktool X10S and X5 serve as the ultimate 'phone a friend' diagnostic system,” said Alex. “They fully embody Thinkcar's philosophy of quick, easy, and efficient diagnostics and repairs.”

Thinkcar’s remote diagnostics solution addresses the age-old issue of data access. “It means you benefit from other garages that may already have access to manufacturer diagnostic subscriptions,” said Alex. “They’ll be able to programme, calibrate and help through a direct connection with the car via a Thinkcar vehicle communication interface (VCI).”  For garages offering their knowledge within the network, it also offers a handy additional revenue scheme: “Users agree a suitable fee for the service, “said Alex, “so it’s a win-win for everyone, and we’re seeing a lot of uptake.”

For further information about Thinkcar remote diagnostics and to view the complete Thinkcar range click here: