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The Independent Automotive Aftermarket Federation

Letter from ECP CEO Andy Hamilton to customers regarding COVID-19

Date: Wednesday 01 April 2020

Dear Customer,


Following the announcement from the Prime Minister, I can confirm that our branches remain open and our deliveries will continue &ndash, to support you.


Given the critical support they provide to keep key workers moving, garages are exempt from the business closure order. They need to be open for NHS staff, teachers, care workers, delivery drivers and all the other key workers that we&rsquo,re relying on in this crisis.&nbsp,&nbsp,


Without the supply of parts, these garages can&rsquo,t keep these key workers on the road.&nbsp,


Euro Car Parts also supplies the emergency services and the Royal Mail, keeping their vehicles operational, and all the national roadside recovery services. We will continue to supply them with what they need too.&nbsp,


To further protect our customers and colleagues, we are stepping up safety procedures at our branches.


From today and to support social distancing we will be operating a one-in-one-out policy for those customers that have no choice but to visit our branches, with customers being asked to queue two metres apart while outside the building.&nbsp,&nbsp,


Our counters might not be manned to the same level so please accept our apologies if service is slower than normal.&nbsp,


But if you&rsquo,re not a key worker or a garage customer supporting them, then please respect the government&rsquo,s guidance and stay at home.&nbsp,


As a reminder, we are still doing regular cleaning of our vans, branches and retail spaces, wearing latex gloves to serve customers and while on delivery routes, and making hand gels and soaps available to all our teams, in line with government guidelines.&nbsp,


We&rsquo,re working closely with our suppliers to ensure we can maintain good availability across all our products and branch network.&nbsp,


To date, we haven&rsquo,t experienced any issues with stock availability because of the outbreak and are well-prepared to mitigate against any potential impact.


I&rsquo,d like to thank you for your support as we put these important measures in place, and our teams on the ground for the amazing commitment and care they are delivering every day to help keep the UK&rsquo,s critical services moving.&nbsp,


The safety of our people, customers and communities is our primary concern. Together, we can help keep key workers moving by following this guidance. We&rsquo,re keeping our processes under constant review and will update them if necessary.&nbsp,


Kind regards


Andy Hamilton, CEO, Euro Car Parts Group