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The Independent Automotive Aftermarket Federation

Hold the line please! Warranty & returns portal reduces unnecessary calls

Date: Wednesday 12 May 2021

The TecAlliance Warranty and Returns service, brought to market by Independent Automotive Aftermarket Federation (IAAF) and PACT, is reducing the number of calls into a business, thanks to its swift and efficient automated handling of claims.

Previously, warranty and returns processes were often too vague and required additional phone calls back and forth, consuming time on all sides. But with the new Warranty and Returns portal, as an IAAF member, you can view the current status of the claim at any time online.

The new service offers IAAF members the ability to make warranty claims and returns through a standardised form and easy to use online portal, reducing the need for a manual based process.

The portal allows users to view the history of any warranty and returns claim, leaving no ambiguities or uncertainties on the current status of a claim.

Mark Rudge, PACT Director, said:

“The new service removes the need for unnecessary phone calls and hassle for all the parties and, as a result, boosts customer confidence levels as the process for warranty and return is much more efficient.”

As part of the warranty and returns process, users can quickly and easily upload photos, videos and other documents related to a case using a QR code.

Accessible via the IAAF website, IAAF members can easily register and navigate the TecAlliance Order Portal using a simple six-step process.