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The Independent Automotive Aftermarket Federation

Gerry Doverman Ltd gets major profit boost with TechMan


Date: 23-Mar-2020

Hereford-based Mercedes, BMW and Porsche specialist, Gerry Doverman Ltd, has attributed a 43% rise in its profits to garage management specialist, TechMan.

Speaking to camera, managing director Gerry Doverman said that his garage adopted the system back in 2016, after he decided to take steps to improve workshop efficiency. You can watch the video here: https://youtu.be/ftQwuDTKAbU.

Maintaining its reputation for customer care has always been of paramount importance to the business, with vehicle owners travelling from as far afield as London, Manchester and Cardiff to the garage thanks to the wide array of services available.

Gerry explains: “We’re a growing business: I’ve gone from one technician to seven, and we now can’t manage without a management system.”

As part of the set-up process, TechMan actively encouraged the company to suggest updates to the system in order to help them to tailor it to their exact needs, something which greatly impressed Gerry.

“We asked them to introduce a colour-coding system for jobs by priority… it helps to lift jobs off the page in the diary, so that you can see at-a-glance everything that’s going on.”

Each of the technicians at Gerry Doverman Ltd now has their own tablet, allowing them to clock on to their jobs through TechMan and send notes to reception, whilst also giving management a detailed overview on the status of each booked job.

“TechMan is vital to my business: I couldn’t survive without it,” Gerry continued.

“It helps me to manage the day-to-day running of the business… I can allocate time to a particular job and everybody knows what’s happening: at-a-glance, anyone looking at the diary knows what’s going on.”

To find watch Gerry’s discuss his experiences please go to https://youtu.be/ftQwuDTKAbU or to arrange a demonstration please contact TechMan on 01604 666720, or visit www.TechMangms.com.  

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