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The Independent Automotive Aftermarket Federation

Garages earn £5,400 extra per month with management software


Date: 14-Jun-2019

Garages using MAM Software’s Autowork Online are earning as much as £5,400 per month from deferred work. Thanks to a feature within the garage management application, a total of 9,977 jobs were recovered over the past 12 months, with a combined value of £1,856,677.

Deferred work is a feature in Autowork Online that helps garages manage postponed jobs. Rather than deleting work that motorists decline, garages can use the software to defer the jobs until a later date, sending a customer a reminder via SMS or email to reduce lost sales.

This feature can be used alongside the CarSide mobile and tablet app, which incorporates electronic vehicle health check and vehicle damage inspections to the software.

Figures from the last 12 months show a total of 9,977 jobs have been recovered, with one garage recovering 28 jobs in a single month.

The top 100 users of the feature have recovered an average of 6.95 jobs per month, with the average job value registering at £189. This equates to £1,314 in additional monthly income per garage.

Southcombe Garage uses the deferred work module, which owner Ben Dix believes has made a significant difference to his business.

“We use deferred work alongside the CarSide app and day-to-day advisories,” Ben explained.

“It allows us to estimate for specific work and then either implement the work on an existing job card, create a new job to be allocated, or to set up a reminder for us to contact the customer in the future to secure the work. This has been used to great success and has increased profit.”

Nathan Fothergill, sales manager at MAM Software, commented: “Garages often fail to capitalise on work their customers have declined.

“In many circumstances, non-essential work is deleted from the job card and forgotten. Our software allows garages to defer the work until a future date and create SMS text reminders to send to customers. More often than not, work is declined because of budget, so reconnecting with customers at a later date can reap significant rewards.”  

To find out more about Autowork Online’s deferred work module, watch MAM’s demonstration video. You can view the full statistics in MAM’s infographic.

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