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The Independent Automotive Aftermarket Federation

Alternative Disputes Resolution


Date: 24-Sep-2015

A new piece of legislation comes into force on October 1st 2015 and for those of you who deal with consumers this will be relevant in the event of a complaint against your business.

The government is introducing Alternative Disputes Resolution 2015 (or ADR for short) in an attempt to reduce the number of disputes going to court. Under the legislation the Government will ensure that ADR is available, if all parties agree to use it. As a result, all businesses will have to provide consumers with details of an appropriate ADR provider if they have been unable to resolve a complaint. The onus is on the business to direct the consumer to an appropriate ADR body in order to minimise the inconvenience to the consumer.

There is compelling evidence that ADR is good for business and it makes sense for all companies to join an ADR scheme. As a result the IAAF are delighted to announce that we have a scheme in place for our members through the National Conciliation Service and full details will be available shortly on the following link www.nationalconciliationservice.co.uk, but if you have any queries in the meantime please phone 01788 538317.

The National Conciliation Service is a TSI certified Alternate Dispute Resolution (ADR) provider that can help you prevent detrimental disputes and restore good customer relationships.

Download 'NCS Business Leaflet'

To help promote this service the following wording can be included on your website.


Alternative Dispute Resolution

We aim to ensure all our customers are completely satisfied with their purchase, however, should that not be the case we treat it is a priority to resolve any issues our consumers may have. If we cannot agree on a resolution to any complaints you have we may consider using Alternative Dispute Resolution to resolve your complaint. If we cannot agree on a resolution then we will provide you with information on an ADR provider who may be able to assist in resolving any complaints.

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