IAAF - The Independent Automotive Aftermarket Federation

IAAF NEWS - IAAF makes case for independent garages - 27/01/2011

IAAF makes case for independent garages

IAAF makes case for independent garages

In a sharply worded response, IAAF chief executive Brian Spratt, poured scorn on the recent attempt by car companies and dealers to portray themselves as offering superior service for the UK's motorists.

Brian Spratt commented: "In all independent surveys dealers have been seen as no better or worse than the independent sector. This fact, coupled with the greater convenience and better value available from independent garages, means that the car companies claims are nothing more than a faint hope that they can convince motorists that glass palace dealerships materially improve the level of service."

Brian's comments follow news that the Society of Motor Manufacturers (SMMT) and the RMIF's National Franchised Dealers Association (NFDA) jointly hosted a dinner for motoring journalists at which they pressed the case for franchised dealers offering the best in terms of quality and value, and painting independent garages as second best.

Motor Trader magazine reported that Paul Everitt, SMMT chief executive, argued the case for franchised dealers offering the best in terms of quality and value. He added: "Vehicle manufacturers and franchised dealers are continuously developing their consumer offering to ensure motorists receive the highest level of value and service throughout the life of their car. Investment in the latest technology and the ongoing training of specialist technicians means franchised dealers can also provide the best quality service to the highest standards."

Sue Robinson, director of the RMI's NFDA, was quoted in the magazine as saying that dealers needed to communicate their value and quality propositions to compete more successfully against independents, especially in the wake of what she described as 'misleading' surveys showing independent workshops offered better value.

Brian concluded: "Britain's motoring public get quality, commitment, convenience and cost effective solutions from the independent sector."

Interestingly, the NFDA is the 'sister' association inside the RMIF to the Independent Garage Association (IGA) who have been remarkably silent about the joint event.

View More IAAF News Articles

Latest News

IAAF Press Release Wendy Williamson appointed to FIGIEFA board 25/06/2015
Wendy Williamson, chief executive of IAAF, has been appointed to the board and made treasurer of FIG...
IAAF Press Release Career opportunity IAAF – Membership Development Manager 03/06/2015
Based in the West Midlands and reporting to the Chief Executive, your role will be to develop, servi...
IAAF Press Release IAAF celebrates 85 years in business 21/05/2015
The Independent Automotive Aftermarket Federation (IAAF) is celebrating 85 years of trading, in whic...
IAAF Press Release IAAF announces its summer golf programme 20/05/2015
The Independent Automotive Aftermarket Federation (IAAF) is once again holding its Team Golf Challen...
IAAF Press Release Breakfast network meeting addresses the big issues 07/05/2015
The IAAF’s latest breakfast network meeting addressed the big issues affecting the automotive afte...
IAAF Press Release IAAF president Knight calls for unity in parts distribution 23/04/2015
IAAF president, Graham Knight, has called for unity in the independent automotive aftermarket follow...
IAAF Press Release IAAF successfully challenges BMW under Block Exemption 05/04/2015
The Independent Automotive Aftermarket Federation (IAAF) has successfully challenged BMW after the c...
IAAF Press Release "Have your say on internet parts and social media misuse" 11/03/2015
The IAAF’s next round of breakfast network meetings will address key legislation, internet parts a...
IAAF Press Release Loophole highlights call for “interoperable” telematics 25/02/2015
Security loopholes found in BMW's Connected Drive telematics system support the IAAF & FIGIEFA...
IAAF Press Release IAAF to highlight threats facing the aftermarket at CV show 24/02/2015
The Independent Automotive Aftermarket Federation (IAAF) is planning to highlight the ongoing threat...
View full news archive | IAAF News Feed IAAF News Feed

Useful Links

Independent Automotive Aftermarket Federation (Automotive Distribution Federation Ltd T/A). Registered in England 04036823.