IAAF - The Independent Automotive Aftermarket Federation

IAAF NEWS - IAAF makes case for independent garages - 27/01/2011

IAAF makes case for independent garages

IAAF makes case for independent garages

In a sharply worded response, IAAF chief executive Brian Spratt, poured scorn on the recent attempt by car companies and dealers to portray themselves as offering superior service for the UK's motorists.

Brian Spratt commented: "In all independent surveys dealers have been seen as no better or worse than the independent sector. This fact, coupled with the greater convenience and better value available from independent garages, means that the car companies claims are nothing more than a faint hope that they can convince motorists that glass palace dealerships materially improve the level of service."

Brian's comments follow news that the Society of Motor Manufacturers (SMMT) and the RMIF's National Franchised Dealers Association (NFDA) jointly hosted a dinner for motoring journalists at which they pressed the case for franchised dealers offering the best in terms of quality and value, and painting independent garages as second best.

Motor Trader magazine reported that Paul Everitt, SMMT chief executive, argued the case for franchised dealers offering the best in terms of quality and value. He added: "Vehicle manufacturers and franchised dealers are continuously developing their consumer offering to ensure motorists receive the highest level of value and service throughout the life of their car. Investment in the latest technology and the ongoing training of specialist technicians means franchised dealers can also provide the best quality service to the highest standards."

Sue Robinson, director of the RMI's NFDA, was quoted in the magazine as saying that dealers needed to communicate their value and quality propositions to compete more successfully against independents, especially in the wake of what she described as 'misleading' surveys showing independent workshops offered better value.

Brian concluded: "Britain's motoring public get quality, commitment, convenience and cost effective solutions from the independent sector."

Interestingly, the NFDA is the 'sister' association inside the RMIF to the Independent Garage Association (IGA) who have been remarkably silent about the joint event.

View More IAAF News Articles

Latest News

IAAF Press Release IAAF conference targets trade’s main issues 22/10/2014
The IAAF Annual Conference, which takes place on 4 December at ICC Birmingham, will tackle all the m...
IAAF Press Release Network meeting encourages trade to get social 02/10/2014
Motor factor and supplier members of the independent Automotive Aftermarket Federation (IAAF) have b...
IAAF Press Release IAAF confirm Garry Richardson at conference and awards 18/09/2014
The IAAF has confirmed that one of the BBC’s longest-serving sports broadcasters, Garry Richardson...
IAAF Press Release IAAF tackles social media in aftermarket 11/09/2014
The next IAAF network meeting will address social media in the automotive aftermarket, it’s use an...
IAAF Press Release Euro Car Parts CEO Martin Gray joins IAAF council 05/09/2014
The Independent Automotive Aftermarket Federation (IAAF) is delighted to announce that Euro Car Part...
IAAF Press Release IAAF Conference & Annual Awards Dinner Reservation Form 12/08/2014
IAAF Press Release Countdown to IAAF Conference & Annual Awards Dinner begins 12/08/2014
The countdown has begun to this year’s IAAF Annual Awards & Dinner, the automotive aftermarket...
IAAF Press Release Unipart Automotive goes into administration 24/07/2014
Mark Orton, Will Wright and Jonny Marston from KPMG have been appointed joint administrators to Unip...
IAAF Press Release Andrew Page rejoins The Parts Alliance 09/07/2014
The Parts Alliance, the leading automotive buying and distribution group in the UK and Ireland, has ...
IAAF Press Release IAAF rings the changes 09/07/2014
The Independent Automotive Aftermarket Federation (IAAF) is changing its contact details to a local ...
View full news archive | IAAF News Feed IAAF News Feed

Useful Links

Independent Automotive Aftermarket Federation (Automotive Distribution Federation Ltd T/A). Registered in England 04036823.